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knowledge base/measurement & reporting fundamentals
glossary term

Channel

The category of traffic source — organic search, paid, social, email, direct, referral.

What it means

Channel groups your traffic sources into a handful of standard categories — organic search, paid search, social, email, direct, referral — so you can compare broad categories instead of hundreds of individual sources.

Why it matters

Channel-level reporting is usually the right altitude for a first look at where your traffic and conversions are coming from, before drilling into a specific campaign or page.

ask datanephew

Which channel should I be paying most attention to?

Ask datanephew to break down traffic and conversions by channel together — the channel with the most visits is not always the one converting best.

Why does some of my traffic show up as 'direct' when I know it came from somewhere?

That usually happens when a link source information gets stripped — ask datanephew if the timing of a direct-traffic spike lines up with a specific campaign, which is often the missing tag.